{"id":4487,"date":"2024-01-31T15:06:45","date_gmt":"2024-01-31T14:06:45","guid":{"rendered":"https:\/\/www.masaki-parfums.com\/?page_id=4487"},"modified":"2024-12-05T11:16:54","modified_gmt":"2024-12-05T10:16:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.masaki-parfums.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4487\" class=\"elementor elementor-4487\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea989f4 e-flex e-con-boxed e-con e-parent\" data-id=\"ea989f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95353cd elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"95353cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f096b7 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"8f096b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Consultez notre foire aux questions pour trouver des r\u00e9ponses et des informations utiles ci-dessous.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbb80f9 elementor-widget elementor-widget-toggle\" data-id=\"cbb80f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2131\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2131\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment suivre ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2131\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2131\"><p>Une fois votre commande pr\u00e9par\u00e9e et exp\u00e9di\u00e9e, nous vous enverrons rapidement un e-mail contenant un num\u00e9ro de suivi, vous permettant de suivre facilement l\u2019acheminement de votre commande en vous rendant sur le site du transporteur :<\/p><ul><li>Si votre commande est exp\u00e9di\u00e9e par DHL, vous pouvez la suivre sur\u00a0<a href=\"https:\/\/www.dhl.com\/fr-en\/home\/tracking.html\" target=\"_blank\" rel=\"noopener\">dhl.com<\/a>\u00a0en saisissant votre num\u00e9ro de suivi pour rester inform\u00e9 de l'\u00e9tat de votre envoi.<\/li><li>Si votre commande n'est PAS exp\u00e9di\u00e9e par DHL, vous pouvez suivre votre colis en allant le site web suivant, en fonction du pays de livraison :\u00a0<\/li><\/ul><ul><li><ul><li>France:\u00a0<a href=\"https:\/\/www.laposte.fr\/outils\/suivre-vos-envois\" target=\"_blank\" rel=\"noopener\">Colissimo<\/a><\/li><li>Etats-Unis:\u00a0<a href=\"https:\/\/tools.usps.com\/go\/TrackConfirmAction_input\" target=\"_blank\" rel=\"noopener\">USPS<\/a><\/li><li>Royaume-Uni:\u00a0<a href=\"https:\/\/www.parcelforce.com\/track-trace\" target=\"_blank\" rel=\"noopener\">Parcelforce<\/a><\/li><li>Italie:\u00a0<a href=\"https:\/\/www.brt.it\/en\/\">BRT<\/a><\/li><li>Allemagne:\u00a0<a href=\"https:\/\/tracking.dpd.de\/status\/de_BE\/parcel\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Arabie Saoudite:\u00a0<a href=\"https:\/\/splonline.com.sa\/en\/shipmentdetailsstatic\/\" target=\"_blank\" rel=\"noopener\">Saudi Post<\/a><\/li><li>Roumanie:\u00a0<a href=\"https:\/\/www.posta-romana.ro\/en\/track-trace.html\" target=\"_blank\" rel=\"noopener\">Posta Romana<\/a><\/li><li>Suisse:\u00a0<a href=\"https:\/\/www.post.ch\/en\/receiving-mail\/track-consignments\" target=\"_blank\" rel=\"noopener\">Swiss Post<\/a><\/li><li>Emirats Arabes Unis:\u00a0<a href=\"https:\/\/www.emiratespost.ae\/\" target=\"_blank\" rel=\"noopener\">Emirates Post<\/a><\/li><li>Gr\u00e8ce:\u00a0<a href=\"https:\/\/elta.gr\/track\" target=\"_blank\" rel=\"noopener\">ELTA<\/a><\/li><li>Australie:\u00a0<a href=\"https:\/\/auspost.com.au\/\" target=\"_blank\" rel=\"noopener\">Australia Post<\/a><\/li><li>Espagne:\u00a0<a href=\"https:\/\/www.seur.com\/livetracking\/pages\/seguimiento-online-busqueda.do\" target=\"_blank\" rel=\"noopener\">SEUR<\/a><\/li><li>Pays-Bas:\u00a0<a href=\"https:\/\/www.dpd.com\/nl\/nl\/ontvangen\/volgen\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Belgique:\u00a0<a href=\"https:\/\/www.dpd.com\/be\/fr\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Canada:\u00a0<a href=\"https:\/\/www.canadapost-postescanada.ca\/track-reperage\/en#\/home\" target=\"_blank\" rel=\"noopener\">Canada Post<\/a><\/li><li>Lithuanie:\u00a0<a href=\"https:\/\/www.dpd.com\/lt\/lt\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Cor\u00e9e du Sud:\u00a0<a href=\"https:\/\/www.koreapost.go.kr\/\" target=\"_blank\" rel=\"noopener\">Korea Post<\/a><\/li><li>Hong Kong:\u00a0<a href=\"https:\/\/webapp.hongkongpost.hk\/en\/mail_tracking\/index.html\" target=\"_blank\" rel=\"noopener\">Hong Kong Post<\/a><\/li><li>Finlande:\u00a0<a href=\"https:\/\/www.posti.fi\/en\/tracking\" target=\"_blank\" rel=\"noopener\">Posti<\/a><\/li><li>Isra\u00ebl:\u00a0<a href=\"https:\/\/israelpost.co.il\/en\/itemtrace\/\" target=\"_blank\" rel=\"noopener\">Israel Post<\/a><\/li><li>Lettonie:\u00a0<a href=\"https:\/\/www.dpd.com\/lv\/lv\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Singapour:\u00a0<a href=\"https:\/\/www.singpost.com\/\" target=\"_blank\" rel=\"noopener\">Singapore Post<\/a><\/li><li>Croatie:\u00a0<a href=\"https:\/\/www.posta.hr\/\" target=\"_blank\" rel=\"noopener\">Hrvatska Posta<\/a><\/li><li>Japon:\u00a0<a href=\"https:\/\/www.post.japanpost.jp\/index_en.html\" target=\"_blank\" rel=\"noopener\">Japan Post<\/a><\/li><li>Irlande:\u00a0<a href=\"https:\/\/dpd.ie\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Slovaquie:\u00a0<a href=\"https:\/\/www.dpd.com\/sk\/en\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Su\u00e8de:\u00a0<a href=\"https:\/\/www.dpd.com\/nl\/en\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Portugal:\u00a0<a href=\"https:\/\/tracking.dpd.pt\/track-and-trace\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><\/ul><\/li><\/ul><p>Si votre pays ne figure pas dans la liste, vous pouvez nous envoyer un courrier \u00e9lectronique en remplissant un formulaire de contact\u00a0<a href=\"https:\/\/www.masaki-parfums.com\/fr\/contact\/\">ici<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2132\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2132\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment puis-je commander des \u00e9chantillons ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2132\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2132\"><p>Vous pouvez acqu\u00e9rir nos \u00e9chantillons en achetant l'un de nos <a href=\"https:\/\/www.masaki-parfums.com\/fr\/discovery-sets\/\">Coffrets D\u00e9couverte<\/a> qui comprend une vari\u00e9t\u00e9 de nos parfums dans des formats de 1ml. Nous ne proposons pas d'\u00e9chantillons individuels.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2133\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2133\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Puis-je avoir plus d'informations sur la livraison ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2133\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2133\"><p>Masaki Parfums livre dans plus de 90 pays \u00e0 travers le monde. Chez Masaki Parfums, nous nous effor\u00e7ons d'offrir la livraison \u00e0 nos clients et de r\u00e9duire les d\u00e9lais de livraison. Vous trouverez toutes les options de livraison lors de la validation de votre commande, une fois que vous aurez sp\u00e9cifi\u00e9 une adresse de livraison.<\/p><p>G\u00e9n\u00e9ralement exp\u00e9di\u00e9 dans les 48 heures.<\/p><p>Si vous souhaitez obtenir plus d'informations sur la livraison, ajoutez tous les produits souhait\u00e9s \u00e0 votre panier, poursuivez la commande et cliquez sur \"calculer les frais de port\".<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2134\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2134\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pourquoi mes \u00e9chantillons ne sont-ils pas compl\u00e8tement remplis ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2134\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2134\"><p>Tous nos \u00e9chantillons sont remplis de 1 ml de parfum, bien que le contenant ait une capacit\u00e9 sup\u00e9rieure \u00e0 1 ml, c'est pourquoi il peut sembler que votre \u00e9chantillon n'est pas plein. Soyez assur\u00e9 que tous les \u00e9chantillons sont m\u00e9ticuleusement mesur\u00e9s et ne contiennent jamais moins de 1 ml de parfum.<\/p><p>Veuillez noter que les images figurant sur notre site sont purement illustratives.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2135\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2135\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Les produits sont-ils test\u00e9s sur des animaux ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2135\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2135\"><p>Nous sommes fiers d'appliquer une politique stricte contre les tests de nos parfums sur les animaux. Dans le cadre de notre d\u00e9vouement in\u00e9branlable aux principes \u00e9thiques et au bien-\u00eatre des cr\u00e9atures vivantes, nous avons mis en \u0153uvre des mesures compl\u00e8tes pour garantir qu'aucun animal n'est soumis \u00e0 une quelconque forme de test au cours des processus de d\u00e9veloppement et de production de nos parfums. Par cons\u00e9quent, nos produits sont consid\u00e9r\u00e9s vegan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2136\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2136\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Pourquoi ma commande est-elle en retard ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2136\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2136\"><p>Si votre commande a \u00e9t\u00e9 exp\u00e9di\u00e9e et que vous avez re\u00e7u l'e-mail de confirmation avec le num\u00e9ro de suivi de votre colis, vous pouvez contacter le transporteur pour avoir plus d'informations sur le d\u00e9lai de livraison de votre envoi.<\/p><p>Nous vous informons qu'une fois votre commande exp\u00e9di\u00e9e, le d\u00e9lai de livraison est entre les mains du transporteur.<\/p><p>Veuillez noter que le d\u00e9lai de livraison peut d\u00e9pendre de votre adresse.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2137\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2137\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quelle est la diff\u00e9rence entre un parfum, une eau de parfum et une eau de toilette ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2137\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2137\"><p>Ces termes font r\u00e9f\u00e9rence \u00e0 la concentration d'huiles essentielles dans un parfum. Les parfums sont les plus puissants, avec environ 20 \u00e0 30 % d'huiles essentielles. L'Eau de Parfum (EDP) repr\u00e9sente une concentration moyenne de 10 \u00e0 15 %, et l'Eau de Toilette (EDT) est la concentration la plus l\u00e9g\u00e8re, contenant le moins d'huiles essentielles, avec une fourchette de 3 \u00e0 8 %.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2138\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2138\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment faire durer mon parfum toute la journ\u00e9e ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2138\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2138\"><p>L'influence la plus importante sur la long\u00e9vit\u00e9 d'un parfum est de s'assurer que la peau est correctement hydrat\u00e9e avant d'appliquer le parfum. La superposition de produits tels que des lotions ou des huiles pour le corps ayant le m\u00eame parfum augmentera \u00e9galement la long\u00e9vit\u00e9 et l'intensit\u00e9 d'un parfum.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2139\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2139\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewbox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Que faire en cas d\u2019effet ind\u00e9sirable ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2139\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2139\"><p>Si vous avez rencontr\u00e9 un effet ind\u00e9sirable apr\u00e8s l\u2019utilisation de l\u2019un de nos produits, veuillez remplir un formulaire de contact d\u00e9di\u00e9 aux effets ind\u00e9sirables <a href=\"https:\/\/www.masaki-parfums.com\/fr\/adverse-event-contact\/\">ici<\/a>.<\/p><p>Notre \u00e9quipe examinera votre demande dans les plus brefs d\u00e9lais.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef3eec3 elementor-widget elementor-widget-spacer\" data-id=\"ef3eec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7be1083 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7be1083\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous n'avez pas trouv\u00e9 ce que vous cherchiez ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2ddda9 elementor-widget elementor-widget-text-editor\" data-id=\"b2ddda9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour toute autre question ou si vous avez besoin d'une assistance suppl\u00e9mentaire, veuillez remplir un formulaire de contact ou trouver nos coordonn\u00e9es <a href=\"https:\/\/www.masaki-parfums.com\/fr\/contact\/\">ici<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19cff14 elementor-widget elementor-widget-spacer\" data-id=\"19cff14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Explore our frequently asked questions to find answers and helpful information below. How do I track my order? Once your order has been prepared and shipped, we will promptly send you an email containing a tracking number, enabling you to easily monitor the progress of your order by visiting the shipper&#8217;s website: If your [&hellip;]<\/p>\n","protected":false},"author":71,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-4487","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - Masak\u00ef Parfums<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"FAQ Explore our frequently asked questions to find answers and helpful information below. How do I track my order? 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